Question 1

How quickly can you fix my stuck doors?

Accepted Answer

We understand a stuck garage door is an urgent issue that can disrupt your entire day. Our team typically responds within 30 minutes during business hours, and we can often have your door operational again within 1-2 hours of arrival. For emergency situations outside business hours, we offer 24/7 emergency service with fast response times. The exact repair time depends on the cause—simple track issues or sensor problems can be fixed in under an hour, while spring replacements may take 1-2 hours. We always keep our service vehicles fully stocked with common parts to minimize delays.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

There are several common causes for stuck garage doors. Broken springs are the most frequent culprit—torsion springs typically last 10,000-15,000 cycles and can snap suddenly. Track misalignment or debris in the tracks can prevent smooth operation. Broken cables, which work with the springs, can cause the door to become stuck or hang unevenly. Faulty garage door openers, including worn gears, burned-out motors, or electrical issues, are also common. Roller damage where worn or broken rollers cause grinding or sticking is another issue. Additionally, weather-related problems like extreme cold, ice buildup, or humidity affecting the seals can cause doors to stick. Our technicians perform a complete diagnostic to identify the exact cause and provide a transparent quote before any repairs.

Question 3

Do you offer financing for new modern door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer flexible financing options to make it more manageable. We partner with several financing providers to offer 0% interest for 12 months on qualified purchases, low monthly payment plans extending up to 60 months, quick approval process (often same-day), and no prepayment penalties. A new garage door typically provides a 94% return on investment and can significantly reduce energy costs if you choose an insulated model. During your free estimate, our team will discuss all financing options and help you find a payment plan that fits your budget. We want every homeowner to have access to quality garage doors without financial stress.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year for residential garage doors, or twice per year for high-use applications like commercial properties or homes where the garage door is used multiple times daily. Regular maintenance includes lubricating all moving parts (springs, rollers, hinges, tracks), checking spring tension and balance, inspecting cables for wear or fraying, testing safety sensors and auto-reverse features, tightening loose hardware, and inspecting weather seals. Annual maintenance typically costs $99-$149 but can prevent costly repairs that run into hundreds of dollars. Our annual maintenance plan customers also receive priority scheduling and discounts on any needed repairs.

Question 5

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with comprehensive warranty coverage. For all labor and workmanship, we provide a 5-year warranty. Parts warranties vary by manufacturer but typically range from 1-5 years for components and up to lifetime on certain springs and panels. New garage door installations include the manufacturer's warranty (typically 10-20 years on panels) plus our 5-year labor warranty. If anything goes wrong with work we've performed, simply call us and we'll make it right at no additional cost. We also offer extended warranty options for customers who want additional peace of mind.

Question 6

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours, while a double door takes 4-6 hours. This includes removing the old door, installing the new door and hardware, installing or relocating the opener, programming remotes and keypads, testing all safety features, and cleaning up the work area. Custom installations or situations requiring additional modifications may take longer. We always provide a time estimate during your consultation. Our installers work efficiently without cutting corners, ensuring your new door operates perfectly for years to come.

Question 7

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured for your complete protection. Our team members are also factory-trained and hold Master Technician certifications. We carry comprehensive liability insurance and workers' compensation coverage, so you're never at risk if an accident occurs on your property. You can verify our credentials at any time, and we're happy to provide proof of insurance upon request. This level of professionalism protects both you and your home investment.

Question 8

Do you service commercial garage doors?

Accepted Answer

Yes, we provide comprehensive commercial garage door services including installation, repair, and maintenance for businesses throughout Southern New Hampshire. We work with roll-up doors, sectional doors, high-speed doors, fire-rated doors, and loading dock equipment. Our commercial services include 24/7 emergency repairs for business continuity, preventive maintenance contracts, compliance inspections, and retrofit and upgrade services. We understand that downtime costs your business money, which is why we prioritize fast response times for commercial customers.

New Boston

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